Frequently Asked Questions
Our most frequently asked questions are available to support you.
Just insert your destination or hotel name, then select your check-in and check-out date along with the total pax then click the Search button. Now sit back and relax, the system automatically will display all the available rooms including the total cost for the entire stay (according to the number of nights you filled previously).
You are able to amend your booking to a new date by selecting the rescheduling button Manage My Booking page. However, this will be subject to the room availability and all requests must be made at least 72 hours before arrival. Additional charges are subject to the room rates of your newly selected dates.
Upon choosing your hotel, click on the View Details button at the corner and it will lead you to the list of room types available. By referring to the “Sleeps” section, you can determine which rooms are suitable for you to stay with your partner or family.
All the rates shown on the website are Net Rates, exclusive of Tourism Tax, Heritage or Kelestarian Tax.
Simply search for your desired accommodation by selecting the dates of your stay and inserting the number of pax. The system will display the total cost for the entire stay. If you agree with the cost and the booking conditions, just click on the “Reserve” button. It will redirect you to the booking page where you can select the payment option and fill in the reservation details. Upon successfully making payment and submitting the reservation form, you will receive an email confirmation with your booking details.
After your booking is confirmed, we'll send you an email that confirms your booking, and with the e-receipt attached containing your booking number. The booking confirmation server is a voucher, please do not forget to print it out and take it with you as it contains vital information (address of your hotel, contact numbers, etc.).
In case you make special requests on the reservation form - ie. extra bed, non-smoking room, etc, please make sure to always double-check with the hotel directly to ensure that they are aware of your requests and able to arrange it for you.
We allow guests to make reservations by call or email. Please call or email the hotel respectively to make reservations. However, we do not provide fax services for hotel reservations.
Before finalizing your reservation please double check your email address because it is a common reason why our clients did not receive their confirmations. In some cases, our emails can also end up in the “Spam folder” so please do check it as well. If you still cannot find the booking confirmation email, please contact us and we will be ready to assist you.
Your credit card details are required by hotels in most cases as a guarantee for your reservation in case of late cancellation or “no show”. Kindly note that our cancellation policy is Non-Refundable. Your credit card will be charged in advance and please always double-check the payment and cancellation policy of the room you are interested in before proceeding with the reservations.
Yes. Deposits of RM50 are required before you can check into our hotel. We will consider your deposit as a security deposit shall there be any undesirable situation occurs.
Online payment, your credit card will be charged upon room confirmation.
Online payment by debit card is accepted and it will be charged upon room confirmation.
Please click on the link provided in the Booking confirmation and cancel your reservation.
When your reservation is cancelled, you will receive a cancellation confirmation from us. If you did not hear from us in 30 minutes, please get in touch with us by call or email.